Care quality commission (cqc) Inspection

2019

Our services are inspected by the Care Quality Commission (CQC) to ensure that we meet the necessary statutory levels of care and quality. These inspections are conducted by qualified inspectors with support from medical, nursing and administrative experts.

Our latest inspection was in January 2019 and the CQC gave this surgery the following rating: OVERALL GOOD

We would like to thank the following groups that helped us address our weak areas and helped us make make improvements to reach this standard:

  1. Over 400 patients provided their feedback and comments of our services during the year

  2. Our PPG members reviewed our campaigns and committed themselves personally to visiting other PPG's, surgeries and groups to bring back comparisons and proposals

  3. Sutton Healthwatch who have been involved with our PPG and providing advice

  4. Our staff members who have continued to provide the services our patients want

  5. Patients with long term conditions; such as Diabetes, Asthma, COPD and hypertension, who have attended their reviews

  6. Parents bringing their children in for their vaccinations

  7. Patients supporting the cancer screening programmes by having their cervical smears, providing bowel cancer samples, and attending breast screening.

The full report and all aspects of the inspection can be found at this link: http://www.cqc.org.uk/location/1-549327639

2017

Our services are inspected by the Care Quality Commission (CQC) to ensure that we meet the necessary statutory levels of care and quality. These inspections are conducted by qualified inspectors with support from medical, nursing and administrative experts.

Our latest inspection was in November 2017 and the CQC gave this surgery the following rating: REQUIRES IMPROVEMENT

There were several areas that were identified for improvement and we are working with our staff, patients, PPG and CCG to address these.

The full report and all aspects of the inspection can be found at this link: http://www.cqc.org.uk/location/1-549327639

2015

We would like to thank all the members of our Patient Participation Group and patients who completed our surveys and provided their comments and feedback over the years to help structure the services we provide at the surgery. Your input and continued support have helped us to make the surgery the facility it is today.

Our services are inspected by the Care Quality Commission (CQC) to ensure that we meet the necessary statutory levels of care and quality. These inspections are conducted by qualified inspectors with support from medical, nursing and administrative experts.

Our CQC inspection was conducted in early 2015 and the CQC gave this surgery the following rating: OVERALL GOOD

We would like to thank the patients and PPG members that took the time and effort to meet with the CQC inspectors during their visit and let them know of their experiences and how they found our staff, facilities and the care we provide.

The full report and all aspects of the inspection can be found at this link: http://www.cqc.org.uk/location/1-549327639

We look forward to continuing to work with our PPG and our patients and welcome comments and suggestions to keep our services in line with the needs of our local community.

Thank you again to all our patients who support us and please feel free to join our Patent Participation Group or provide your feedback on how we may continue to improve our services.