Patient Participation Group
Terms of Reference
House Surgery Patient Participation Group ( FHS PPG)
Aim of the
The aim of the Group is to give a voice to the patients of Faccini
House Surgery and to promote co-operation between the Practice and
Patients to the mutual benefit of both.
provide a forum for consultation on
service development and provision.
informed about Practice decisions relating to the provision of
services and to provide constructive patient feedback on such
facilitate active involvement in seeking the views and experiences
of patients (including the annual survey).
provide patient feedback on patient needs, concerns and interests,
highlighting good practice as well as identifying areas for
explore ways in which the practice views can be disseminated to the
wider practice population.
practice views into the Sutton Clinical Commissioning Group (SCCG)
Patient Reference Group and where possible, respond to requests for
patient feedback on local commissioning issues.
of the Group
open to all registered patients of the practice, carers of
registered patients and staff of the practice
maximum number of patient members will be 10.
Registered patients should form the majority of the group
will be held quarterly, on practice premises, with times and days
agreed on a rolling basis.
of the patient group will be responsible for submitting an agenda,
chairing the meeting, and arranging for minutes to be taken and
distributed to the group and to the Practice Manager.
Chair will liaise with the practice to arrange and share details of
should aim to last no longer than one and a half hours
Meetings will start and finish on time
and stick to the agenda
Meetings of the Patient Group will not
be forums for individual complaints or single issues. Any
complaints will be dealt with according to the practice complaints
Members will be asked to declare any
interests which may potentially conflict with matters being
discussed (ie any connection with another body or organisation
which may influence the opinions or behaviour of the individual)
Members should remain courteous
and respectful of others and understand that there may not be
agreement on some issues and that the majority view will be taken to
will be required to send apologies if they are unable to attend a
Chair/Patient Champion will be elected from and by the group on an
Any actions and decisions agreed by the PPG will be referred to the
The practice has authority
to accept or decline proposals from the PPG.
In the event of any conflict or disagreement within the group,
matters will be referred to the practice manager. There will be the
opportunity to escalate to the senior Partner on appeal.
work to be inclusive, value difference and give equal opportunities
to all, aiming to eliminate all types of discrimination on the
grounds of race, culture, ethnic origin, nationality, gender,
sexuality, disability, age, class, appearance, religion or caring
A member of the Practice staff will be available to attend all
meetings of the PPG.
The Chair/Patient Champion
will liaise with the Practice prior to making any proposed
communications with other patients/ third party organisations.
group will select, from its membership, 2 representatives to attend
the Patient Reference Group.
Representatives will be asked to attend regularly on behalf of the
practice, represent FHS patient views, provide feedback from PRG
meetings and provide minutes for circulation.
set out above will be reviewed on a regular basis to ensure that
they continue to reflect the way the group wishes to run.