FACCINI HOUSE SURGERY appointment statistics

Data collected from the clinical system regarding appointments and waiting times

This table shows the number of appointments provided by the practice
NHS guidance is 77 appts/week/1000 patients. We have 5600 patients. (77/1000)* 5600 = 431 appts per week, 1869 appts per month
Appointments per month



We have continued to maintain the number of appointments for our patients through the pandemic and into 2021

We are still providing more appointments than NHS guidelines and have made changes to allow patients to access our services remotely. Telephone consultations are used, but when needed patients are invited in for Face/Face appointments.


This table shows amount of time in days between an appointment and the day it was booked.

The average wait time for appointments is around 65% seen within 5 days. We note that our invitations are prompting patients to book appointments using our online services for appointments beyond 10 days.

 84% of all appointments were booked within 10 days.


This table shows the number of appointments where patients did not turn up or cancel to allow others to use them
DNA Record

We note that our DNA trend continues to drop year on year.

We note a significant increase in the number of DNA's of Face/Face appointments in March, June


 September. This is concerning as patients have been called in for an appointment and have not cancelled or allowed it to go to another patient.

We will continue our DNA policy of sending reminders to patients that miss appointments.



Updated September 2021