FACCINI HOUSE SURGERY appointment statistics

Data collected from the clinical system regarding appointments and waiting times

This table shows the number of appointments provided by the practice
NHS guidance is 77 appts/week/1000 patients. We have 5600 patients. (77/1000)* 5600 = 431 appts per week, 1869 appts per month
Appointments per month


We have continued to maintain the number of appointments for our patients through the pandemic since March 2020.

We are still providing more appointments than NHS guidelines and have made changes to allow patients to access our services remotely. Telephone consultations are used, but when needed patients are invited in for Face/Face appointments.


This table shows amount of time in days between an appointment and the day it was booked.

The average wait time for appointments remains at around 72% seen within 5 days. We note an increase in the 5-10 day as Face/Face appointments with the nurse are booked well in advance. This is for continued childhood immunisations, whooping cough for pregnant ladies and patients on our learning disability and severe mental health registers. We also note that some patients are still using the options to plan their appointments and booking well in advance using our online services.

94% of all appointments were booked within 10 days.


This table shows the number of appointments where patients did not turn up or cancel to allow others to use them
DNA Record

We note that our DNA trend continues to drop year on year. However, we note a significant reduction in DNA’s during the lockdowns as patients answered their phones and were available. We note a rise in DNA’s as lockdown was eased and patients did not attend their face/face appointments.



Updated March 2021