You said ... |
We Did....
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“We have difficulty getting through on the phone in the
morning to book appointments
and query results” |
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We promote
Online Access available online 24/7
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We also promote the NHS GP smartphone app available online 24/7
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Online appointments are
available to book 24 hours a day / 7 days a week
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You can manage appointments
much easier with online access.
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We request that calls for queries are made
between 12 and 2 pm.
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We advertise and request patients to use the out
of hours service (111) rather than wait all
night to contact the surgery
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“When can I pick up my prescription?” |
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We have increased the number of
patients using the Electronic Prescription Service
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We request that repeat prescriptions are submitted
with 48 hours notice
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If you submit your prescription today, there is a
notice at reception that informs you when it will be
ready for collection
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We use the Electronic Prescription Service, so
we can send your prescription directly to your
pharmacist. Please arrange this service with
them.
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We have Online Access that allows you to submit
and check the progress of the repeat
prescription at any time day or night
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"Why do the
receptionists keeps asking me about the reason for my
appointment?" |
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The reception staff
would like to direct you to the most appropriate
clinician.
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We have many types
of clinicians so providing information allows the
reception staff to direct you to the most appropriate
clinician; such as a nurse for long term
conditions, a midwife for a pregnancy, the doctor for
cancer review and the phlebotomist for a blood sample
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You do not need to
give a reason to get an appointment
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We have added additional service
providers such as IAPT and NHS Federation Healthchecks.
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Sutton CCG has also added self
referral services such as Wellbeing, Diabetic Education,
and MSK clinics that do not need a doctors referral. Our
receptionist can signpost patients to these.
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“I'm busy and only have the evenings and weekends free for
appointments”
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"Why
do you keep sending me reminders to come in for reviews or
blood tests”
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