CLINICAL SERVICES

The Surgery provides the following clinics:

Antenatal Care	COPD	Nutritional Education
Asthma	Diabetes	Weight Reduction
Cervical Smears	Elderly Health Assessment (In Surgery or at home)	Well Woman Clinics
Childhood Immunisations	Hypertension	Well Man Clinics
Child Health Surveillance	Immunisations (e.g. Flu jabs, Pneumococcal)
Chronic Disease Management	Mental Health
Contraception	Sexual Health

Appointments can be made for Doctors, Nurses and the Midwife through the Reception staff by calling 020 8646 4282.

On site there are also other services including a Pharmacy and NHS Dentist.

Disabled Access - There is full disabled access at the Surgery including dedicated parking, lift and washroom facilities.

NURSING SERVICES

Asthma, COPD, Diabetes, Hypertension, Well Woman/Man, Family Planning, Stop Smoking, Elderly Health Assessments, Baby Immunisations and Travel Vaccinations are all offered by our Nurses. Please book an appointment with our Receptionists for any of these services.

Health VisitorS

The health visitors can be contacted on the following numbers:

Sutton Health Visitors (020 8661 3904)

Merton Health Visitors (03300 539264

MIDWIFE

The midwifes meet at community centres and will make direct appointments with expectant mothers. For contact details please contact Reception.

MINOR SURGERY

The surgery does not conduct minor surgical procedures but refers to local clinics. Please ask at Reception for details.

REPEAT PRESCRIPTIONS

For routine repeat prescriptions, you may re-order your medicines a week in advance of requiring them, but please allow a minimum of 48 hours.

Patients on long-term medication will be asked to attend for regular check ups.

All requests for repeat medication must be in writing, with the only exception of housebound patients, who should telephone after 10.30am for their repeat medication. Telephone requests are not accepted to avoid possible errors. Please do not embarrass staff by asking them to take a repeat prescription over the telephone as they are not allowed to do so. If you would like your prescription posted to you, please include a stamped, addressed envelope.

We would advise our patient to use the NHS App or our online services to submit requests as this will allow them to track their request. If submitting requests through a pharmacy there can be a delay as the 48 hours only starts when the surgerry receives the request.

The Prescription Administrator can also deal with concerns you have about your medication.

If your nominated pharmacy is unable to provide your prescription, please ask them to provide a token so that you may obtain the prescription at another pharmacy, instead of requesting another prescription from the GP.

N.B. Local pharmacies are happy to provide home delivery for the housebound within their catchment area.

TEST RESULTS

You should avoid calling the surgery for test results; most are normal and we will contact you if a clinician has identified any abnormality.

We will attempt to contact you by phone, if this is not possible a letter will be sent requesting you make an appointment for a telephone consultation.

If you have received a message requesting you to call back or a letter, it is best to call reception between 12 and 2pm.

TRAVEL VACCINES

We are happy to give travel advice and travel vaccines, if available. You should allow at least 6 weeks before travel for vaccines to become fully effective. Please remember:

Seek advice from the Nurse.
You may not be able to have all the vaccines at once, so allow sufficient time.
If vaccines are not available, you should get vaccinations at a travel clinic

There may be a fee for some vaccinations so please ask the Nurse or a Receptionist for details.

PRIVATE SERVICES

A wide range of Private Medical Services are offered.

These include : Insurance Reports and Medicals , Pre- Employment checks , Driving Licence applications , Leisure pursuits, Vaccinations, etc.

A list of private services is available at Reception. The Receptionist will be able to advise you regarding the appropriate fee payable when you book your appointment. If you choose to be referred to a Private Specialist there is a fee payable for any relevant forms the Doctor may need to complete.

Sickness certificate

You do not require a sick note for the first 7 days of your illness. A self-certification form, available from your employer, is sufficient for this purpose. Alternatively, you may obtain a DSS self-certificate (SC2) from the Receptionists. If your employer insists that a sick note is issued by your Doctor, you may then need a private certificate for which a fee is charged.

Change of Personal Details

If you change your name, address or telephone number please complete a change of address form, which can be obtained from the Receptionist.

REGULAR HEALTH REVIEWS

For patients on repeat medications, Asthma, Diabetes, COPD, Hypertension and Mental Health conditions

If you are taking medication or have a long term condition like Diabetes, Asthma, COPD, hypertension, or a mental health illness, it requires us to work together to ensure that the medications are working and that you are taking control of your health.

We require your co-operation in monitoring and managing your medications and conditions.

However, if you do not meet with us, follow our advice, take control of your lifestyle, diet, exercise and medication; it will be difficult for us to help you the best we can.

Please make appointments for regular health reviews with our specialist nurses for long term conditions and doctors for mental health illnesses.