SURGERY TIMES

The Surgery is open between the following hours weekly.

If you wish to see a Doctor or a Nurse, you will need to book an appointment at Reception or call on 020 8646 4282.

You can also book appointments online at any time of the day or night, to set this up, please bring a form of PhotoID (Passport, Driving License, etc) and ask reception.

APPOINTMENTS

The surgery has an online system that allows patients to book, check and cancel appointments any time of the day or night, 7 days a week. Appointments can also be booked through reception when the surgery is open.

Clinics are usually run at the following times:

Appointment duration

Appointments are usually for 10 minutes. If you have more than one problem please ask for a longer appointment. Please be punctual for appointments and make separate appointments if another member of the family needs to be seen.

Cancelling appointments

If you need to cancel an appointment please inform Reception as soon as possible so that the appointment may become available for another patient. Patients who repeatedly fail to attend appointments without cancelling will be considered for removal from the Practice list and will need to find an alternative GP Practice.

TELEPHONE APPOINTMENTS

The Surgery offers telephone consultations for a range of health care issues. Please call after 10:30am. If the Doctor or Nurse is not available at the time of your call , the Receptionist will arrange for them to return your call later during the day. Generally telephone consultations are carried out  at the end of morning Surgery.

Urgent medical problems

These will be assessed and dealt with on the the same day.

HOME VISITS

If you are housebound and require a home visit, please contact the Reception before 10:00am. Home visits are usually carried out after 12:00 noon.

EMERGENCY ACCESS

When the Surgery is not open the following resources are available:

NHS 111

Medical advice can be sought from NHS 111 by dialling 111. This is a 24 hour service.

OUT OF HOURS

The Out Of Hours service for this Practice is provided by NHS111. If you need to urgently speak to a Doctor between 18:30 pm and 08:00 am Monday to Friday, or during weekends and Bank Holidays contact NHS111 by dialling 111.

Urgent Care and walk-in Centres

There are Urgent Care Centres at St. Helier's Hospital and St .George's Hospital.

Extended Hours Hub (sutton)

Sutton CCG have implemented extended hours hubs; these provide doctor and nurse appointments between 18:30 - 20:00 on week days and 8am to 8pm on weekends. These appointments are not held at the practice but at one of the hub locations in Sutton. If you would like to book one of these appointments please contact reception and request a hub appointment, on the weekend you can call 07578 813838. For further information, please download the leaflet.